Reviewed By 
Shopify is shifting its knowledge base from its standalone app to access directly in the Admin, according to its Help Centre. This update was announced in the 26 October 2026 changelog. The old Shopify Knowledge Base app will no longer be available after January 15, 2027. The policy and contact details are published by default in the new knowledge base, but if users have more than 1,000 facts, they can re-add their facts before January 15, 2027.
Shopify Moves Standalone Knowledge Base App in 2027
The Shopify knowledge base has been shifted from its app to the Shopify agentic storefront. The app will no longer be available and installable from the Shopify App Store.
Who Needs to Act with this Change:
- Shopify store owners and merchants; they need to know where the facts and details are managed now.
- And for owners who have more than “1,000” facts and need to re-add their facts before 15 January 2027.
| Features | Before | Now |
| Access | Separate Knowledge Base App | Direct from Shopify Admin |
| Control | Inside the knowledge base app | Publish or unpublish anything |
| Source of Facts | Facts added and edited in the app | Drafts are created from the published storefront pages |
| Publishing | Managed in the App | Facts from the storefront scan stay unpublished until you publish them. |
| Facts | Not stated | “1,000” Facts |
Access Knowledge Base in Admin
The Knowledge base is shifted in Shopify Admin. You can publish facts about your store for AI agents from the new access location: Sales Channels > Agentic > Knowledge base.
Shopify Knowledge Base:
Shopify made an app to manage (review, edit, and publish facts) details about return policy, shipping timelines, brand values, gift services, and contact details for Shopify owners. If a customer wants to know any detail and ask for answers from AI agents, then AI agents can find the accurate data from the Knowledge Base. Knowledge Base has this information in the form of facts.
Read More – best Local SEO Tools Every Business Should Use
What Shopify Owners Need To Do Before January
Shopify drafts facts from your published storefront pages and links each fact back to its source page. If you are a Shopify store owner using the Knowledge Base app, then we recommend that you review these facts once before the app stops working:
Facts Need Your Review Before Publishing
The facts that Shopify drafted from your storefront pages and added to your new Knowledge Base are unpublished and need to be published by you.
“1,000” or Fewer Facts: The facts you have already written, Shopify publishes them by default, and you can unpublish any fact anytime. Additional facts are published in a new knowledge base.
More than “1,000” Facts: If your app has more than “1,000” facts, then your facts have not moved over. And Shopify emailed you that you have more than “1,000” facts. You have to manually add the important facts you want to keep in the knowledge base.
Suggested Read: What’s New in Google Merchant Center
Conclusion
If you are not using the app, there is nothing required to do on your side. The Shopify knowledge base has been moved to Admin, and the facts scanned from your storefront stay unpublished and need to be published by you. Policies and contact details from your admin are published automatically.
Leave a Comment
Your email address will not be published. Required fields are marked *